Refund policy
Return & Exchange Policy
At Skink 'n Ding, we want you to love your purchase. While we do not offer refunds, we do allow exchanges under the following conditions:
Eligibility for Exchange
- Exchanges are only accepted for defective or damaged products.
- The item must be unused, in its original packaging, and returned in the same condition as received.
- Customers must contact us via email within 3 days of delivery to request an exchange.
- Photos of the defect or damage must be included in the email before approval is given.
Excluded Items
- Discounted and sale items are not eligible for exchange.
- No exchanges are accepted for products that have been used or removed from their original packaging.
Exchange Process
- Once approved, the defective product must be returned to us at the customer’s expense.
- Only the same product will be sent as a replacement — exchanges for different items are not permitted.
- Exchanges will only be processed once we have received and inspected the returned product.
How to Request an Exchange
- Email us at info@skinknding.co.za within 3 days of delivery.
- Include your order number, photos of the defect or damage, and your contact details.
- Wait for confirmation and instructions before sending the product back.